Privacy Notice
The Privacy Notice will help you understand how we collect, use and protect your personal information. IF you have any queries about this privacy Notice or how we process your personal information officer please contact us on [email protected] or by post FAO Andrea Clegg Auriga Advocates Ltd Electra House, Electra Way CREWE CW1 6GL
When you make an enquiry with us either by phone, email or website enquiry or engage us to work on your behalf the information you supply may be used for a number of different purposes and treated in different ways. In light of this we highlight the “journey” that you as customer engages in, from an initial enquiry through to the end of your case. Essentially, we seek only to use and retain such data that is necessary either for the performance of our contract with you (ie the legal service you have instructed us to do) or where some other lawful purpose is enforced ie holding data for accounting purposes, money laundering regulations (see Terms of Business conditions 35/36 ), regulations under the SRA. (Solicitors’ Regulation Authority).
About us
Auriga Advocates Ltd is a company registered in England and Wales. We specialise in road traffic offences.
Your Consent
In order to receive advice, or purchase legal services from Auriga Advocates, we would ask you to review, and accept (consent to) this data protection policy, note however the Auriga Advocates Ltd relies on Article 6(1) (b) of the GDPR namely “processing is necessary for the performance of a contract to which the data subject is party or in in order to take steps at the request of the data subject to entering a contact”. Your consent can be withdrawn at anytime.
Your Data
All data that is held by Auriga Advocates Ltd or those on our behalf is encrypted, backed up on at least a daily basis, and stored on servers or computers based in the EU. Where data is held on, or capable of being accessed by desktop, laptop or tablet computers, that equipment is Password protected. Encrypted Secured by two-factor authentication (ie user id and password) Auriga Advocates Ltd is registered with the Information Commissioner’s Office. We have satisfied ourselves that all third-parties who hold your data on our behalf will comply with GDPR from the date of its commencement.
Auriga Advocates wishes at all times to comply with both the letter and spirit of data protection legislation. We will work openly with you at all times to resolve any concerns you have.
If you wish to see the data that we hold or request its deletion, please send an email via the website contact page and we will contact you facilitate this. We aim to comply with all request within 20 working days.
You have the right to have any data which is incomplete or inaccurate rectified by emailing us at [email protected]
If you have a right to complain to the Information Commissioner’s Office in the UK. https://ico.org.uk/global/contact-us
| PROCESS | YOUR DATA |
| YOUR INITIAL ENQUIRY | Where you make an enquiry either by phone, email or the contact form on website we will retain details of your name, address, telephone number and email address. A written record is kept of any details that you have provide to us along with any documents you have sent to us to review. These are retained so that we can follow up your enquiry. We retain these on our software system which is ran by Lawware a legal case management system and our paper system. If you do not proceed with us for your case or request us to delete this data it is archived and deleted on that date. After which time you will receive no follow up calls or emails. |
| Your Instruction | We ask for full details and identification evidence; name address email address and telephone contact for yourself and any other parties acting on your behalf. We take full details and documentation of the case you have instructed us upon. We use this information to: Review your case and provide advice Generate invoices and creating accounting records for HMRC and other legal obligations under GDPR These details are retained 7 years from the date of transaction We use the case information to liaise with other third parties such as the police, other solicitors, the courts or the Crown Prosecution Service (CPS) as well as to keep your case under constant review other third parties who require the information to assist us with your case subject to authority from you. On occasion files may be audited or information required by the Solicitor’s Regulation Authority/legal ombudsmen or other regulatory organisation. |
| Payments | Where our legal services are purchased and paid for by cash, bank transfer, cheque or debit/credit card. These transactions are handled by third parties, either our bank the NatWest, Payzone or Barclaycard. We have no access to your financial data at all other than taking the initial details for the transaction in the case of a card payment we do not retain the data thereafter. All organisations are approved financial institutions. If you have any queries regarding the data use under these circumstances you should contact them directly. When a payment is made, the transaction is recorded by our bank/payment processor we have access to your identity and payment confirmation to reconcile your account, these details are retained for a period of 7 year from the date of payment. |
| Auriga Advocates Website and Mailing lists | Our website does not retain any of your data, when a contact form is completed an email is generated to our main email address:- [email protected] This allows us to respond with the initial advice. This is then transferred to our software system managed by Lawware and we use the data to keep in touch with you about your case. Once instructed we use the information to manage your case (see above Your instruction). We rarely send mailshots to our clients but may to keep you informed of changes within the company or updates that you, as our client, should know about. |
| At the end of your case | Once your case has been completed, after 21 days from the closing letter our files are archived for a period of 6 years from the date they are archived. You can request information by email from the file at anytime. We will be unable to delete data on request upon which there is a legal obligation to retain such data unless the deadline for retention has expired. |
| I want to see my data | You are entitled to a copy of your data at anytime, please email us a request to [email protected] We supply data within 20 days. |
| Social Media | We maintain a number of social media accounts. All data is maintained by the relevant controller. You are free to follow/unfollow/block in accordance with the terms of those services |
| Unsolicited contact | You may contact us via email,webstie, social media e tc . We may maintain a record of that exchange. Please note that our emails systems are hosted on a platform that allows for permanent and unlimited storage of emails. You do of course have the right to have such data deleted. |